Shipping Policy

Last updated: August 25, 2026

This Shipping Policy explains how Hangzhou Paper Frog Network Technology Co., Ltd., operating under the trade name PaperJazz (“PaperJazz,” “we,” “us,” or “our”), processes, prepares, ships, and delivers orders placed through paperjazz.com, email, quotation, proforma invoice, purchase order, or another approved sales channel.

PaperJazz primarily supplies paper furniture, paper lighting, seasonal paper decorations, OEM, ODM, private-label products, samples, and wholesale orders to business customers worldwide.

1. Scope

This Shipping Policy applies to:

• Online orders

• Sample orders

• Wholesale orders

• OEM and ODM orders

• Private-label orders

• Customized products

• Commercial project orders

• Replacement shipments

• Amazon FBA and other fulfillment shipments where separately agreed

The final shipping terms confirmed in the applicable quotation, proforma invoice, order confirmation, purchase agreement, or supply agreement take priority over this general Shipping Policy.

2. Order Processing

An order will normally enter processing after PaperJazz has received:

• The required deposit or full payment

• Final product specifications

• Approved artwork

• Approved samples or proofs where required

• Packaging and labeling instructions

• Delivery address

• Shipping method

• Import or customs information

• Any other files or approvals required for production

Submitting an order or receiving an automated Shopify confirmation does not mean that production or shipping has begun.

We may contact you to verify the order, delivery address, product requirements, payment information, or shipping instructions before processing.

3. Production Time and Shipping Time

Production time and shipping time are separate.

Production Time

Production time begins only after all required payments, specifications, artwork, samples, and approvals have been received.

Production time depends on:

• Product type

• Order quantity

• Material availability

• Printing and customization

• Packaging requirements

• Sample approval

• Testing and certification

• Production capacity

• Seasonal demand

The estimated production time will be confirmed in the applicable quotation, proforma invoice, or order confirmation.

Shipping Time

Shipping time begins after production, quality inspection, packaging, and export preparation have been completed and the shipment has been handed over to the carrier.

Any transit time shown on the Site or provided by our sales team is an estimate and not a guaranteed delivery date unless expressly stated in a signed agreement.

4. Sample Orders

Samples may be shipped by international courier or another agreed method.

Sample shipping costs, product charges, custom development fees, taxes, duties, and courier fees will be confirmed before dispatch.

Available samples may ship faster than customized samples. Customized samples require additional time for design confirmation, material preparation, printing, tooling, and production.

Sample delivery may be delayed by customs clearance, remote-area delivery, address verification, or carrier restrictions.

5. Shipping Methods

Depending on the destination, order volume, product type, delivery schedule, and buyer requirements, available shipping methods may include:

• International express courier

• Air freight

• Sea freight

• Rail freight

• Truck delivery

• Buyer-appointed freight forwarder

• Consolidated shipment

• Door-to-door delivery where available

The available shipping method will be confirmed before shipment.

PaperJazz may recommend a shipping method based on cost, delivery time, carton volume, product characteristics, and destination requirements. The buyer remains responsible for reviewing and approving the final shipping arrangement unless otherwise agreed.

6. Estimated Transit Times

The following timeframes are general estimates after dispatch:

• International express courier: approximately 3–10 business days

• Air freight: approximately 5–15 business days

• Rail freight: approximately 15–35 business days

• Sea freight: approximately 20–60 business days or longer

These estimates do not include:

• Product development

• Sample approval

• Manufacturing

• Quality inspection

• Packaging

• Export preparation

• Customs clearance

• Port congestion

• Destination delivery appointments

Actual transit times may vary significantly depending on the carrier, route, season, destination, customs, weather, port conditions, and other circumstances.

The transit estimate in the final quotation or shipping confirmation takes priority over the general estimates above.

7. Shipping Costs

Shipping is not automatically free unless expressly stated.

Shipping costs may be based on:

• Destination

• Shipping method

• Actual weight

• Volumetric weight

• Carton dimensions

• Number of cartons

• Pallet requirements

• Container utilization

• Delivery terms

• Fuel surcharges

• Remote-area surcharges

• Customs services

• Insurance

• Special handling requirements

For B2B, wholesale, and customized orders, freight is normally calculated separately and confirmed in the quotation or proforma invoice.

Shipping charges displayed during Shopify checkout may be estimates. If the actual shipping cost differs materially because of carton volume, destination restrictions, remote-area charges, or special handling, we will contact you before dispatch.

8. Incoterms

The applicable shipping term will be stated in the quotation, proforma invoice, or purchase agreement.

Shipping terms may include:

• EXW

• FOB

• FCA

• CFR

• CIF

• DAP

• DDP, where available and expressly confirmed

Where an Incoterms rule is used, it will be interpreted according to Incoterms 2020, unless another version is expressly stated.

The agreed Incoterms rule determines responsibility for freight, insurance, customs clearance, duties, risk, and delivery.

No delivery term should be assumed unless it appears in the applicable written order documents.

9. Customs, Import Duties, and Taxes

International shipments may be subject to:

• Import duties

• Customs charges

• Value-added tax

• Goods and services tax

• Sales tax

• Brokerage fees

• Inspection charges

• Port charges

• Storage charges

• Destination handling fees

• Other government or carrier charges

Unless PaperJazz expressly confirms a duty-paid shipping term, these charges are not included in the product or freight price and are the buyer’s responsibility.

The buyer is responsible for:

• Confirming import eligibility

• Providing accurate importer information

• Obtaining required import licenses

• Meeting destination labeling requirements

• Paying applicable taxes and duties

• Cooperating with customs clearance

• Providing requested customs documents

PaperJazz is not responsible for delays, additional costs, return shipments, or confiscation caused by the buyer’s failure to meet destination import requirements.

10. Delivery Address

The buyer is responsible for providing a complete and accurate delivery address, including:

• Company or recipient name

• Street address

• Building, suite, or unit number

• City

• State, province, or region

• Postal code

• Country

• Telephone number

• Contact person

• Tax or importer information where required

Address changes must be requested before dispatch.

Once a shipment has been handed to the carrier, an address change may not be possible and may result in additional costs or delays.

PaperJazz is not responsible for failed delivery, additional charges, or loss caused by an incorrect or incomplete address supplied by the buyer.

11. Buyer-Appointed Freight Forwarders

If the buyer appoints a freight forwarder, the buyer must provide complete forwarding instructions before the goods are ready.

PaperJazz’s delivery responsibility will be determined by the agreed Incoterms rule.

Once goods have been delivered to the buyer’s appointed freight forwarder according to the agreed terms, subsequent handling, consolidation, storage, customs clearance, and transportation are normally the responsibility of the buyer and its freight forwarder.

Any warehouse, documentation, waiting, or handling charges caused by the buyer’s forwarder may be charged to the buyer.

12. Amazon FBA and Fulfillment Shipments

PaperJazz may support Amazon FBA, third-party warehouses, retail distribution centers, and other fulfillment shipments where expressly agreed.

The buyer must provide accurate and complete:

• FBA or warehouse labels

• Carton labels

• Product barcodes

• Shipment plans

• Packaging specifications

• Pallet requirements

• Delivery appointment instructions

• Routing guides

• Compliance requirements

• Warehouse contact information

PaperJazz is not responsible for rejection, relabeling, storage, rebooking, or penalty charges caused by incorrect or incomplete instructions supplied by the buyer.

Any additional FBA preparation, labeling, inspection, appointment, or compliance service must be included in the applicable quotation or order confirmation.

13. Partial Shipments

PaperJazz may make partial shipments where:

• The buyer approves partial delivery

• Products become available at different times

• Production is divided into batches

• Shipping capacity requires separate dispatch

• A delay affects only part of the order

• Separate delivery improves the project schedule

Additional freight caused by a PaperJazz-requested partial shipment will be handled according to the applicable order agreement.

Additional freight caused by a buyer-requested partial shipment may be charged to the buyer.

14. Shipping Documents

Depending on the order and shipping method, PaperJazz may provide:

• Commercial invoice

• Packing list

• Bill of lading

• Air waybill

• Courier tracking number

• Certificate of origin where agreed

• Customs documentation

• Inspection documents

• Testing or certification documents expressly included in the order

The buyer must review draft shipping documents promptly. Delays in confirmation may delay dispatch or customs clearance.

15. Tracking and Delivery Updates

Where tracking is available, shipment information will be provided by email or another approved communication channel.

Tracking information may not update immediately after dispatch.

For freight shipments, delivery updates may be provided through the freight forwarder rather than through a standard parcel-tracking page.

Delivery dates shown by carriers are estimates and may change without notice.

16. Delays Outside Our Control

PaperJazz is not responsible for delays caused by circumstances outside our reasonable control, including:

• Customs inspections

• Port congestion

• Carrier delays

• Flight or vessel cancellation

• Severe weather

• Natural disasters

• Public-health emergencies

• War or civil unrest

• Sanctions

• Government restrictions

• labor disputes

• Fuel or energy shortages

• Cyber incidents

• Shipping-space shortages

• Destination delivery appointments

• Buyer documentation delays

• Import clearance problems

We will use commercially reasonable efforts to provide updates and help coordinate an appropriate response.

17. Risk of Loss and Title

Risk of loss and title transfer according to the Incoterms rule and commercial terms stated in the applicable quotation, proforma invoice, order confirmation, or purchase agreement.

If no separate shipping term is stated, PaperJazz will determine the applicable risk-transfer point based on the shipping arrangement and applicable law.

Payment of an order does not automatically change the agreed risk-transfer point.

18. Inspection Upon Delivery

The buyer should inspect the shipment promptly upon delivery.

Before signing the carrier’s delivery receipt, the recipient should check for:

• Missing cartons

• Open or damaged cartons

• Crushed packaging

• Water damage

• Pallet damage

• Broken seals

• Visible product damage

Visible damage or shortages should be recorded on the carrier’s delivery receipt whenever possible.

19. Shipping Damage and Shortage Claims

Claims for shipping damage, carton shortage, or incorrect delivery should be reported promptly to:

annamei@sunbeauty.com

The claim should include:

• Order or invoice number

• Tracking number or freight reference

• Product name or item number

• Quantity affected

• Photographs of the outer cartons

• Photographs of shipping labels

• Photographs or videos of the affected products

• Packing list

• Delivery receipt

• Description of the issue

Do not discard damaged products, cartons, labels, or packaging until the claim has been reviewed.

If the shipment was arranged using the buyer’s freight account or freight forwarder, the buyer may be responsible for filing the carrier claim. PaperJazz will provide reasonable supporting documentation where available.

20. Lost Shipments

A shipment will not be considered lost solely because tracking has not updated for a short period.

PaperJazz or the responsible shipping party will contact the carrier and request an investigation where appropriate.

The available remedy depends on:

• The agreed shipping terms

• The responsible carrier

• Whether insurance was purchased

• The outcome of the carrier investigation

• The applicable order documents

21. Undeliverable or Refused Shipments

If a shipment is refused, unclaimed, undeliverable, or returned because of buyer action, incorrect information, unpaid duties, missing import documents, or failure to complete customs clearance, the buyer may be responsible for:

• Return freight

• Storage

• Customs charges

• Re-delivery

• Disposal costs

• Carrier penalties

• Other resulting expenses

Customized products returned for these reasons are not automatically eligible for a refund.

22. Shipping Insurance

Shipping insurance is included only where stated in the applicable quotation or required by the agreed Incoterms rule.

If insurance is optional, the buyer may request insurance before shipment.

Failure to request optional insurance may limit available recovery for loss or damage where the risk has transferred to the buyer.

23. Order Changes and Cancellation

Shipping instructions and delivery addresses should be finalized before dispatch.

Once an order has entered production or has been dispatched, cancellation or modification may not be possible.

Accepted changes may result in:

• Additional costs

• Delayed production

• Delayed delivery

• Storage charges

• Rebooking charges

• Documentation charges

Customized products are governed by our Refund Policy.

24. Restricted Destinations

We may refuse or suspend shipping to locations affected by:

• Legal restrictions

• Sanctions

• Export controls

• Carrier restrictions

• Payment risk

• Security concerns

• Import prohibitions

If an order cannot be shipped legally or safely, we will contact the buyer to discuss available options.

25. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in carriers, shipping methods, business practices, or legal requirements.

Changes do not automatically modify an accepted order unless agreed in writing or required by law.

26. Contact Information

For shipping quotations, delivery questions, tracking, or shipping claims, contact:

Hangzhou Paper Frog Network Technology Co., Ltd.
杭州纸蛙网络科技有限公司

Trade name: PaperJazz
Unified Social Credit Code and Taxpayer Identification Number: 91330110MA2AY7C94N
Legal Representative: Mei Xiaoniao (Anna)

Registered business address:

Rooms 401–405, Building 3, Yunlifang, Dongqingyuan
No. 10 Liansheng Road, Wuchang Avenue
Yuhang District, Hangzhou
Zhejiang Province, China

United States correspondence address:

PaperJazz
125 Mason Circle, Suite D
Concord, CA 94520-8547
United States

Phone: +1 925-798-5041
Shipping and general inquiries: annamei@sunbeauty.com
Legal inquiries: info@paperjazz.com
Website: https://paperjazz.com